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| About Us Registered company name : Shoesdirect Limited Address: Wycke Hill Business Park, Wycke Hill, MALDON, Essex. CM9 6UZ (England). Telephone number: (+44) 0844 745 2183 Fax Number: (+44) 0844 745 2182 Company Registration number: 2189396 V.A.T Number: GB 466 0685 26 We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at contact@shoesdirect.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our online store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order. We accept all major credit cards: Visa, Mastercard, Maestro and Delta. We also accept payments via PayPal, Cheque and Shoe Voucher We do not charge for any item until it is ready to ship (PayPal payments are taken immediately). Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, postal mail or over the Internet. |
| Shipping And Handling Delivery within mainland UK is currently FREE OF CHARGE.Delivery outside the UK is limited to:-Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain and Sweden.Delivery charges for these countries is as follows:Orders up to (and inc.) £50 are charged at £8.50Orders up to (and inc.) £150 are charged at £15Although other destinations are not specified we will consider any with prior arrangement - email us at contact@shoesdirect.co.uk should you wish to discuss this further. |
| Delivery Schedule We endeavour to fulfil U.K orders within 7 working days. If the order is available and required urgently we can discuss alternative shipment details. Should a product be out of stock or no longer available we will advise you by email. |
| Back Orders All products are subject to availabilty. If your order cannot be fulfilled you will be informed and may be offered an alternative colour or later delivery date. |
| Tax Charges The prices shown on our pages are the same for all people regardless of their country of purchase. |
| Credit Card Security When you place your order, you are transferred to the payment gateway provided by SecureTrading.com - the UK's leading independent payment processor. This ensures that your payment information remains secure and cannot be unscrambled by any outside party. All credit/debit card transactions are processed by SecureTrading.com without your card details ever needing to be released to us. |
| Guarantee If you are not completely satisfied with your purchase, you can return it within 90 days of despatch in its original "unworn condition" and we will refund the product price. This will not include your postage costs unless the product is found to be faulty. This does not affect your statutory rights as a consumer. Should you have a complaint against Shoesdirect for whatever reason please do not hesitate to email us at contact@shoesdirect.co.uk Your correspondence will be kept strictly confidential and any suggestions that might improve our service will be considered in great detail. Shoesdirect will endeavour to respond to any form of complaint within five working days from receiving your email. |
| Reaching Us We can be contacted by email at contact@shoesdirect.co.uk, or telephone 0844 745 2183 (International +44 phone without first zero) or fax us on 0844 745 2182 or write to the following address Shoesdirect Ltd, Wycke Hill Business Park, Wycke Hill, Maldon, Essex. CM9 6UZ England. |
| Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We do not disclose buyers information to third parties. The type of information we will collect about you includes your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. Cookies are used on this site, but only to keep track patterns of behaviour and to maintain the contents of your shopping cart.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you are not completely satisfied with your purchase, you can return it within 90 days of despatch in its original "unworn condition" and we will refund the product price. This will not include your postage costs unless the product is found to be faulty. This does not affect your statutory rights as a consumer. |
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