| Q: I'm new. How do I order? |
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A: Welcome to Shoesdirect. You can order directly over the internet on a secure website.
Click on the item you wish to purchase, select size and colour required then click 'add to cart'. You can add additional items or proceed to 'checkout'. You will then be asked for a few details that we need to fulfill your order. Alternatively you can call our order line 0870 382 5023, where one of our operatives will be happy to take your order. You will need your credit or debit card card details. |
| Q: Do you have a catalogue? |
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A: We do not have a mail order catalogue, however, our current selection of shoes is available to view on Shoesdirect.co.uk. If you are looking for a particular current style that is not listed, please contact us and we would be happy to try to order the shoes in. |
| Q: Do you have a Shop? |
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A: Yes, we have shops at the following address's :
The Clarks Shop, 20 The Grove Centre, Witham. Essex. Tel 01376 500753
The Clarks Shop, 50 High Street, Wickford, Essex. Tel 01268 561100
Buckles, 103 High Street, Maldon. Essex. Tel 01621 853348
Buckles at The Quadrant, Moulsham Street, Chelmsford, Essex. Tel 01245 284000
Our stores offer a variety of different products, please telephone the shop before visiting, to check if they have the product in stock that you require.
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| Q: Can I contact you by telephone? |
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A: Yes you can call us on 0870 382 5023 or alternatively you can email us; contact@shoesdirect.co.uk.
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| Q: What cards do you accept? |
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A: We accept the following major credit and debit cards: Visa, Mastercard, Switch, Maestro, Solo, Electron and Delta.
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| Q: Can I pay by any other method? |
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A: You can pay by cheque.
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| Q: Do I have to order online? |
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A: Ordering over the internet with Shoesdirect is the safest and most secure method of paying. However if you wish to telephone our orderline one of our operaters would be happy to accept your order.
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| Q: When will I be charged? |
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A: On the day your order has been despatched.
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| Q: I need more information about a product |
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A: We try to include as much information as we possibly can on our product pages. If you need more information please email contact@shoesdirect.co.uk.
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| Q: How do I convert shoe sizes? |
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A: We display shoes in British and European sizes. To use our International shoe size conversion chart, please click here. |
| Q: The product I ordered is now reduced. Can you refund the difference? |
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A: We do operate a price promise policy which quite simply means, if you are offered the same product in the UK at a lower price than we are offering we will try and make you a better deal. Unfortunately this does not include sale items.
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| Q: Can I change my order? |
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A: It may be possible to amend your order as long as it hasn't been despatched. To change your order please email us at contact@shoesdirect.co.uk. Or alternatively you can telephone us on 0870 382 5023.
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| Q: Can I cancel my order? |
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A: You have the right to cancel your order at any time. If the items have already been despatched you should return them immediately to Returns Dept Shoesdirect Ltd Wycke Hill Business Park Wycke Hill Maldon Essex CM9 6UZ For your own protection we recommend you send the parcel using a delivery service that insures you for the value of the goods. |
| Q: I'm not going to be in when you deliver my parcel. What will happen? |
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A: The carrier will leave a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
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| Q: I would like my shoes delivered to an address other than my home. |
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A: We can only despatch to billing address if paying by credit card. If you would like your order sent to a different address than that which the credit card is registered to then you will have to pay by cheque.
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| Q: How much is shipping and how long will it take? |
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A: We aim to fulfil orders within 3 – 4 working days. Delivery charges are as follows: Mainland UK - £FREE for orders over £30 (Includes Highlands and Islands, and Channel Isles) Shoes are despatched for 48 hour delivery. Republic Of Ireland - £10 to £30 depending on size/cost |
| Q: Can I pick my order up from your warehouse?. |
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A: You can collect your order from one of our retail outlets, but you should telephone us first to make sure they have the product in stock.
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| Q: How long does it take for my order to arrive? |
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A: We try to deliver your order within 3-4 working days, although if we have had to order your items in it can take longer.
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| Q: Do you deliver to BFPO addresses? |
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A: Most orders can be delivered to BFPO addresses. We recommend you email contact@shoesdirect.co.uk with details of the items you wish to order so we can confirm that this will be possible.
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| Q: Can I track my order? |
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A: You can track your order from the courier's website.
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| Q: Where is my order? |
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A: Please allow 48 hours after your order has been despatched for it to arrive. If you still have not received your order please email us contact@shoesdirect.co.uk |
| Q: Which courier company do you use? |
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A: We use Parcelforce and Royal Mail.
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| Q: How do I return shoes? |
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A: Unworn shoes can be returned within 28 days for a refund or an exchange. A returns and exchanges form will be sent with your shoes. Simply fill in the form and take your securely wrapped shoes to the Post Office and return to: Shoesdirect Returns, Shoesdirect Ltd, Wycke Hill Business Park, Wycke Hill, Maldon, Essex, CM9 6UZ. This will be at your expense; the average cost of return is around £4.00 Please obtain a proof of posting when returning footwear. |
| Q: When will I receive my replacement? |
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A: Please allow 2 working days from receipt of a return for us to process an exchange. Once exchange has been processed please allow 7-10 working days for delivery. |
| Q: Part of my order is missing |
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A: If you have ordered more than one item we do send products out individually if there is a delay on the second item. This is to lessen your waiting time.
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| Q: Do I have to pay for return postage? |
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A: If you are returning an item to us for a refund or exchange then the cost of returning the item to us is your responsibility. Please note the parcel is your responsibility until it reaches us. For your own protection we recommend you use a delivery service that insures you for the value of the goods. If the item you received is faulty then we will reimburse your postal costs. |
| Q: You have refunded me the wrong amount |
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A: Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact us contact@shoesdirect.co.uk by email quoting your order number and the required refund amount.
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